skip to main content


Solutions for Customer Experience Management

Customer Experience Management

  • Overview


Business is online and it happens everywhere. To prosper, you must think mobile, be bold, enforce brand consistency, and engage in collaboration through community-driven Web sites. OpenText solutions for Customer Experience Management enable you to amplify your online marketing strategy, manage your global brand, embrace social business, and produce effective customer communications.

What's Your Challenge?

  • Make your Web site “stickier”?
  • Drive traffic to your Web site from search and social sites?
  • Understand your customers better?
  • Allow visitors to contribute content?

See products and solutions for Online Marketing »

  • Ensure consistent branding everywhere?
  • Create an immersive, interactive, multimedia site?
  • Find, create and publish content quickly?
  • Manage rights and royalties for media? 

See products and solutions for Global Brand Management »

  • Support thriving online communities and forums?
  • Add social apps in a safe and compliant way?
  • Spur collaboration to fuel productivity and innovation?
  • Securely share and collaborate beyond the firewall?

See products and solutions for Social Business »

  • Give business owners control of communications?
  • Deliver messages to all channels easier and faster?
  • Communicate in a way that stands out from the crowd?
  • Match the message to the customer's preferences? 

See products and solutions for Customer Communications Management »

CEM Partners - Expand your opportunities in the CEM Market

OpenText Customer Experience Management Partners are able to leverage our market leading CEM technologies to evolve their business.

Find out more in our brochure

Aberdeen Group Analyst Insight: Multi-Channel Digital Marketing

This report highlights the value and strategic deployment methods of multi-channel customer engagement programs that use digital channels.

Download the Report

Making the Most of Mobile

A report that explores the explosive growth of mobile devices and apps in the enterprise, and-when used securely-their potential for improvements in productivity, efficiency, and engagement.

Download the Report

Customer Experience Management

Using the Power of Analytics to Optimize Customer Delight

This report highlights industry best practices for establishing and nurturing CEM programs that delight customers while improving overall business results.

Download the Report