Create customers for life
Deliver intelligent, relevant and efficient omnichannel experiences.
See how OpenText™ Experience Platform helps intelligently create, personalize and deliver true omnichannel experiences at scale
OpenText Customer Experience Management is now OpenText Digital Experience
Make the right impact as your customers interact with your brand. The OpenText™ Experience Platform provides the solutions you need to connect entire customer journeys – across all critical touchpoints – ensuring you exceed expectations while optimizing operations.
Create frictionless experiences
Plug and play platform
Make data-driven decisions
Transform business at individual pace
Your customers are evolving with technology. Are you? Explore how to create a continuous, connected customer journey that optimizes customer engagement and satisfaction for B2C, B2B and B2E experiences.
OpenText named a leader in the Omdia Universe: Selecting a Digital Experience Management Solution, 2020-21 reportDownload the report
Benefits of the OpenText Digital Experience Platform
Improve customer experience
Create personalized experiences that resonate with audiences on any device at any time, anywhere.
Realize the value of each investment while extending capabilities across the entire organization.
Enable new business models
Adapt to customer expectations as they change with new ways to sell, engage and assist.
OpenText Experience Platform Capabilities
Bring content to the core of every customer interaction whether it is on the phone, in person or on any digital channel. Customize the solution to your specific requirements using any combination of the following capabilities:
What’s new in Digital Experience
- Customer Experience Orchestration
- New AI-assisted authoring capabilities
- Improved collaboration with agencies and extended teams
- Real-time conversation analytics for call centers
- Unified Messaging applications to empower workers anywhere
- Cloud-first and simplified deployment options
Choose the right CX KPIs
Learn how to increase customer loyalty by filtering and analyzing huge amounts of data to find the most important KPI metrics.Watch the webinar
Make customer voices matter
Find out how digital transformation leaders are creating richer experiences and outpacing their less-digitally savvy peers.Download the survey brief