What is the Optimize Assist Program?
Operating and maintaining advanced Information Management solutions requires in-depth technical know-how and expert knowledge of deployment and operational management. Many organizations need additional skills and resources to accelerate and streamline their digital journey. OpenText™ designed the Optimize Assist Program to alleviate these challenges.
The Optimize Assist Program meets individual business needs by being both flexible and cost effective. The Program offers four essential core services and allows customers to personalize their program from a selection of additional services to meet the needs of the IT and business units.
For the complete listing of services available, see the Optimize Assist Program catalog.
Core service components
- Service manager
- Site inventory
- Incident trend analysis
- Onsite and/or remote technical assistance
Benefits of the Optimize Assist Program
Improve user satisfaction and user adoption to ensure Return on Investment
Faster incident resolution with agreed service response times
Improved stability and reduced downtime with decreased number of incidents
Advanced technical experts provide advice when needed